Privacy Policy

Last updated: 29 April 2026

This privacy policy explains how 5 Star Home Improvement ("we", "us", or "our") collects, uses and protects the personal information you provide when using our website or contacting us. We are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

• Your name, email address, phone number and postal address when you fill in a form, request a quote, or contact us directly.
• Details of the work you are enquiring about.
• Website usage information (via cookies) such as IP address, pages visited and time on site.

How we use your information

• To respond to your enquiry and provide a quote or service.
• To contact you about an active job or follow up on a completed job.
• To meet legal, tax or accounting obligations.
• To improve our website and service (aggregated, anonymised analytics only).

Lawful basis

We process your personal data under the lawful bases of (a) your consent, (b) performance of a contract or taking steps to enter a contract with you, and (c) our legitimate interests in running and improving our business, subject to your rights and freedoms.

Sharing your information

We do not sell your personal information. We only share it with trusted third parties where necessary to deliver our service (for example, suppliers, accountants, or regulatory bodies), and we ensure they are bound by appropriate confidentiality and data-protection obligations.

How long we keep it

We keep enquiry data for up to 24 months and customer records for up to 7 years (to meet HMRC record-keeping requirements). You can ask us to delete your data sooner — see your rights below.

Your rights

Under UK GDPR you have the right to request access to your personal data, correction of inaccurate data, erasure of your data, restriction of processing, and portability. You also have the right to object to processing and to lodge a complaint with the Information Commissioner's Office (ICO).

Contact us

To exercise any of these rights or ask a question about this policy, contact us at jacobsmith279@icloud.com.

Cookies

Our website uses a small number of cookies. Essential cookies are required for the site to function. Analytics cookies are only set if you consent on your first visit. You can change your cookie preferences at any time via your browser settings.