Emergency Roof Repairs — We're Out to You Fast When It Matters

Our target is same-day attendance for calls received before 3pm within Burton upon Trent and the immediately surrounding villages including Stapenhill, Stretton, Branston, and Rolleston on Dove. For calls received later in the day we aim to attend first thing the following morning and can often arrange temporary weatherproofing advice over the phone to help you manage overnight. Call +44 7944 852580 and we'll be straight with you about timings.

There is typically an additional call-out charge for genuine out-of-hours emergencies, which we will confirm before we attend so there are no surprises. For same-day calls during normal working hours the cost is closer to a standard repair rate. We are transparent about pricing on the phone and will give you a verbal estimate before attendance where possible. Many emergency jobs are ultimately covered wholly or partially by buildings insurance, and we help you document everything to support your claim.

Move valuables, furniture, and electrical equipment away from the area directly below the leak. Place buckets or plastic sheeting on the floor and — critically — do not ignore a leak near a ceiling light fitting or consumer unit, as water and electricity are a serious hazard. Turn off the relevant circuit if you're in any doubt and call an electrician. Do not attempt to get onto the roof yourself. If water is pooling in a ceiling void and you're concerned about structural collapse, contact us again and we can advise further.

Yes, absolutely. We produce a full written incident report with photographs on the day of our emergency visit, which we can email directly to your insurer or loss adjuster. If your insurer wants to send their own assessor to site before authorising a repair, we're happy to attend alongside them to answer technical questions and explain what needs doing and why. We have experience dealing with all the major buildings insurers and can help you avoid being underpaid on your claim.

A roofing emergency is any situation where water is actively entering the building, where structural elements of the roof have been displaced or exposed, or where there's a risk to the safety of occupants — for example, a large section of ridge tiles that could fall. Missing a few tiles that aren't immediately letting water in is urgent but not necessarily an emergency. We'll help you assess the severity on the phone and advise honestly on whether you need us out today or whether a next-day or planned visit is sufficient.

Yes. Flat roofs — including felt, EPDM, and fibreglass GRP systems — are a common source of emergency call-outs, particularly after sustained heavy rain or after frost causes an existing blister or crack to open up. We carry temporary repair materials for all common flat roof surfaces and can apply an emergency sealant or patch on the day of attendance to stop water ingress while a permanent repair or full replacement is scoped. We cover flat roofs on domestic extensions, garages, and outbuildings throughout the Burton upon Trent area.